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We've compiled answers to our most common inquiries. If you can't find what you're looking for, please don't hesitate to contact us.

About Mr Property Siam

Who is Mr Property Siam?

Mr Property Siam is an independent villa-management and guest-experience company founded in 2021 by Jordi Ricardo Schulte and Kara Chalisa, based in Bo Put on Koh Samui. A dedicated portfolio manager looks after 7–10 properties, giving them time to know your villa, follow up on its care and stay in contact with you.

Is Mr Property Siam the same as Mr Samui or Siam Commercial Service?
No. Mr Property Siam is independently owned and operated. It is not affiliated with Mr Samui (mrsamui.com, operated by a former partner of our founder) or with Siam Commercial Service / siam-cs.com. The official Mr Property Siam contact is +66 81 515 4578 and info@mrpropertysiam.com.
When was Mr Property Siam founded?
Mr Property Siam was founded in 2021 by Jordi Ricardo Schulte (Founder & CEO) and Kara Chalisa (Co-Founder & Social Media Manager) on Koh Samui.
Who looks after my villa?

A dedicated portfolio manager looks after 7–10 properties, giving them time to know your villa, follow up on its care and stay in contact with you.

What languages does the Mr Property Siam team speak?
Thirteen languages across the team: English, Thai, Dutch, German, French, Spanish, Italian, Russian, Hungarian, Arabic, Hindi, Punjabi and Burmese. Every guest is greeted by someone who can communicate in their preferred language.
Where is Mr Property Siam based?
Bo Put, Koh Samui, Surat Thani 84320, Thailand. The team lives on the island year-round.
Where can I read verified reviews of Mr Property Siam?
Is Mr Property Siam rated on Google?

Read the current score, review count and individual experiences on our Google. Scores belong to their respective platforms and can change.

For Guests

How soon will I hear back after I enquire?
Our concierge aims to respond within one hour during working hours and within four hours overnight.
Does Mr Property Siam use self check-in?

Around 95% of arrivals receive a personal welcome at the villa. When needed, including some late-night arrivals, we arrange remote check-in with clear instructions and team support.

What languages can I be served in?
Thai, English, Dutch, German, French, Spanish, Italian, Russian, Hungarian, Arabic, Hindi, Punjabi and Burmese. Tell us your language preference at booking and we will assign a host who speaks it.
Can I request early check-in or late check-out?
Yes — we do our best to accommodate subject to the cleaning schedule and the next booking. Confirmed 24-48 hours before arrival.
Do your villas have Wi-Fi?
Every villa has fibre Wi-Fi with strong coverage across indoor and outdoor living spaces.
Can you arrange airport transfers, chef services or tours?
Yes. Airport transfers, private chefs, in-villa massage, scooter and car rental, boat charters and full island tours can all be arranged through our concierge.
Are children welcome?
Absolutely. Many of our villas are family-friendly. For children under 12 we offer special family rates — send us your enquiry and we will quote you directly.
Do you accept pets?
A few of our villas are pet-friendly. Check each listing or ask our concierge.

For Owners

What does Mr Property Siam actually do for my villa?

A dedicated portfolio manager looks after 7–10 properties, giving them time to know your villa, follow up on its care and stay in contact with you. Services can include rental marketing, guest care, housekeeping, pool and garden care, pest-control coordination and maintenance, according to your package. HostPilotPro connects daily villa care with owner reporting. Owner-visible reports can show dated housekeeping, pool, garden and maintenance updates, supporting photos and items requiring your approval. Your manager explains which records are shared for your property; internal staff notes remain private.

How long does onboarding take?

We agree a written onboarding plan after reviewing your villa, existing reservations, photography, documents and channel setup. Your manager confirms the steps and target launch date. A launch date does not guarantee a paid booking.

Do you only manage properties on Koh Samui?

Koh Samui remains our home. Jordi and the existing team stay focused on Samui. We are planning Koh Phangan and Phuket branches with separate local directors and dedicated local teams.

Koh Phangan and Phuket are planned branches. Registering interest does not confirm management availability or a launch date.

Can I block dates for personal use?

You can plan owner stays with your manager and the owner portal. Owner-use dates must be checked against confirmed bookings and your signed agreement before they are reserved.

What is the contract length?

Management agreements are offered for 6 or 12 months. Give 45 days of written notice for non-renewal. Early termination and any charges follow your signed agreement. Existing signed terms remain in force until an agreed amendment or renewal.

Will I keep my existing direct-booking guests and brand?
Yes. We bring your villa under our operational umbrella but your direct-booking history and brand identity are yours. We are happy to host the villa under its own name.
Do you handle Thai taxes for my villa?
We coordinate with your accountant on monthly VAT and withholding obligations. We do not file your taxes for you, but we provide all the documentation needed to do so quickly.
How can I follow maintenance and approve work?

HostPilotPro connects daily villa care with owner reporting. Owner-visible reports can show dated housekeeping, pool, garden and maintenance updates, supporting photos and items requiring your approval. Your manager explains which records are shared for your property; internal staff notes remain private.

Explore the owner, guest and operations demonstrations

Commission & Pricing

What is your commission rate?

Agent 10%, Host 15%, Manager 20% and Ultimate 25%. The pricing page explains the fee calculation, inclusions and separately charged services. Your signed agreement defines the scope for your villa. Compare packages and see a worked fee example.

What is the typical commission rate for villa management on Koh Samui?

Compare the scope as well as the percentage: channel fees, cleaning, laundry, maintenance, guest care and coordination charges can be treated differently. Ask each manager for a worked example showing the amount left for the owner before operating costs.

Are there hidden fees?

Service costs and any applicable coordination charges depend on your package and signed agreement. Your statement separates income, management fees and property expenses. Ask us to explain a sample statement before you decide.

What is included in the management fee?

Agent 10%, Host 15%, Manager 20% and Ultimate 25%. The pricing page explains the fee calculation, inclusions and separately charged services. Your signed agreement defines the scope for your villa. RatePilot is part of Jordi-designed HostPilotPro and is included in Host, Manager and Ultimate. Your manager reviews the pricing strategy. Hostaway connects booking channels.

Do you take a cut of cleaning or supplier fees?

Service costs and any applicable coordination charges depend on your package and signed agreement. Your statement separates income, management fees and property expenses. Ask us to explain a sample statement before you decide.

Payments & Reporting

When do I get paid?

Monthly owner payouts are processed from the 6th to the 10th for the previous month, on funds received and cleared. Bank arrival times may vary. Your statement explains income, fees and costs.

What currencies do you support?
THB primarily, with owner payouts available in THB, USD, EUR and GBP via Wise.
What does a monthly owner statement look like?
Each booking is itemised with guest name, dates, channel, gross revenue, channel fees, cleaning, our commission and your net. Plus a portfolio summary, occupancy rate, ADR and a reconciliation against your bank deposit. Same format every month so it is easy to compare.
How is dynamic pricing handled?

RatePilot is part of Jordi-designed HostPilotPro and is included in Host, Manager and Ultimate. Your manager reviews the pricing strategy. Hostaway connects booking channels.

Comparing Samui Property Managers

How do I choose a property manager on Koh Samui?
Ask ten questions: (1) total end-to-end take, (2) gross-to-net ratio on a typical villa, (3) an anonymised monthly owner statement, (4) channel mix and direct-booking share, (5) which property management system they use, (6) guest response time, (7) dynamic pricing approach, (8) ADR growth for villas managed 2+ years, (9) who actually lives on the island, (10) contract length and exit terms. We wrote a full guide on this — see our Choosing a Villa Manager article.
What separates Mr Property Siam from other Samui managers?

A dedicated portfolio manager looks after 7–10 properties, giving them time to know your villa, follow up on its care and stay in contact with you. HostPilotPro connects daily villa care with owner reporting. Owner-visible reports can show dated housekeeping, pool, garden and maintenance updates, supporting photos and items requiring your approval. Your manager explains which records are shared for your property; internal staff notes remain private.

Are you the same company as Mr Samui?
No. Mr Samui (mrsamui.com) is a separate Koh Samui tours, transport and rental business operated by a former partner of our founder. Different ownership, different phone number (+66 89 060 6440), different brand.
Why is Mr Property Siam sometimes listed as 'Siam Commercial Service' on Airbtics?

Third-party directory labels and host profiles can be outdated. Confirm you are contacting Mr Property Siam at info@mrpropertysiam.com or +66 81 515 4578, and use the current profile links on our own website.

Policies & Protection

What is the cancellation policy?
Policies vary by villa and channel. Direct bookings generally follow a moderate cancellation policy with free changes up to 30 days before arrival. Each villa page lists the specific policy.
Is damage protection included?
Yes — every stay is covered by a standard damage waiver, with additional protection available on request.
Do you require a security deposit?
A refundable damage deposit is collected at check-in for most villas, refunded within 7 days of check-out after a property inspection.
What happens if a guest causes serious damage?
Our team documents the damage on the day of check-out with photos, files a claim through the channel insurance (Airbnb AirCover, Booking.com Trust & Safety) and coordinates the repair. Owners receive a written incident report within 48 hours.

Still have questions? Contact us →

Siam Discoveries: tours, payments and partner roles

Proposed referral model; legal review pending. Online tour payments and villa-bill settlement are unavailable.

Who am I booking with through the MPS collection?

For the proposed tour referral model, the contracting seller is the verified legal company operating Siam Discoveries. MPS introduces the guest through its chosen catalogue. Before paid sales open, the seller's registered name, tourism licence details, contact and booking terms must be verified and displayed. A brand name or an approved platform profile is not proof of a licence.

Does Mr Property Siam receive my tour payment?

Under the default proposed model, no. Tour payment goes directly to Siam Discoveries' contracted merchant account. MPS receives a separately agreed referral commission from Siam Discoveries. The current website records enquiries and quotes; online payment is not connected.

Does receiving commission mean MPS needs a tourism licence?

Commission alone does not settle the licensing question. The Department of Tourism looks at the actual tourism business activity. We have not obtained a ruling that exempts MPS. MPS must not assume Siam Discoveries' licence automatically covers a separate company. The exact referral screens, staff role and agreement require Thai tourism-law review before commercial activation.

Can I settle a tour on my MPS villa bill?

This is a proposed option, currently unavailable. Adding a charge to a villa statement could mean collection on Siam Discoveries' behalf, an MPS advance with repayment by the guest, or resale by MPS. Those are different contracts and accounting arrangements. Being an MPS villa guest does not itself provide a tourism-licence exemption.

If MPS collects for Siam Discoveries, who does the guest owe?

The proposal is that Siam Discoveries remains the seller and creditor; MPS is a disclosed collection agent. The guest terms must state when payment to MPS discharges the guest's obligation to Siam Discoveries, and who bears an agent's failure to remit. This needs an executed collection mandate and legal review. A villa statement alone does not establish those rights.

What if MPS pays first and the guest pays at checkout?

MPS would be extending an advance or credit arrangement. Its right to recover money from the guest, credit limit, due date, authorisation, unpaid-bill risk and any assignment of debt must be expressly agreed. A credit entry is not money received from the guest and must not mark the tour as guest-paid.

Can the companies settle with a credit instead of a transfer?

A documented offset or intercompany account may be proposed for amounts the same legal entities genuinely owe each other. Both sides need booking-level statements and agreed settlement rights. VAT, withholding and invoicing may still apply even if cash is netted. Credit does not cancel a supplier liability or create a licensing exemption. Settlement must not use villa owners' rent proceeds or guest deposits without a valid, separately authorised basis.

Does villa-bill collection change the tourism-licence assessment?

It increases MPS's involvement and must be assessed with the actual selling and booking activity. If MPS sells in its own name, chooses or changes tour terms, confirms tours or bundles stays and tours, its own tourism-business licensing position needs review. Money routing and an iframe are not exemptions. Collection-only status cannot be guaranteed from the available guidance.

Is sending an enquiry or accepting a quote a confirmed booking?

No. An enquiry requests availability. Quote acceptance requests booking under the displayed terms. A confirmed booking and voucher follow only after the fulfilling business records supplier confirmation and applicable capacity checks pass. A voucher does not prove payment.

Who handles cancellations and refunds?

The contracting seller handles the tour request under the accepted booking terms and applicable consumer rights. MPS can help route the request but must not promise a refund on another business's behalf. A cancellation status is separate from a completed refund. Supplier cancellation, unsafe weather, guest cancellation and no-show terms must be agreed before booking.

Are stay bookings treated the same as tour referrals?

No. MPS stays retain their own accommodation provider, terms and availability confirmation. The tour referral model does not automatically redirect stay payments or replace the accommodation contract. No combined stay-and-tour package is currently sold through this collection.

How are commission and tax handled?

The written agreement must define the commission base, when it is earned, refunds, tax invoices, withholding certificates and settlement dates. No commission rate is automatically assigned. Thai company service payments commonly attract 3% withholding depending on classification; taxable turnover and VAT status must be checked across the business. The accountant must determine the treatment of collection, advances and offsets.

How is my booking information shared?

Requests are attributed to the selected host collection. The guest, fulfilling business and attributed partner can access the request within their authorised scope. Supplier and driver information should be limited to what is needed for service delivery. The final data-sharing agreement and retention schedule are pending; public QR codes do not contain guest contact or price details.

Are LINE confirmations, live tracking and payments working?

Not yet. Signed-in enquiries, quotes, resource/departure planning, manual confirmation and private QR voucher/check-in features are implemented. Automated supplier LINE/email messages, driver login/GPS, online payments, villa-bill settlement and live PMS availability are not connected. Public registration and recovery are still being verified; existing invited members can sign in.

Are the downloadable agreements ready to sign?

No. They are discussion drafts for a Thai lawyer, accountant and the participating companies. Blank commercial fields and legal launch conditions are intentional. Downloading a draft, selecting a catalogue or having an account does not execute a contract or establish a licence.

Download the guide and draft agreements

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